Terms of Service

Welcome to Om Aura LLC (“Om Aura,” “we,” “us,” or “our”).

By accessing or using our website and services, including purchasing any of our products, you agree to these Terms of Service (“Terms”). These Terms govern your use of our website and any transactions made through it. Please read them carefully. By using our website, you agree to be bound by these Terms.

If you do not agree, you may not use our website or purchase our products.

General Terms

Om Aura LLC is a legally registered company based in New York. Our website and services are intended for use by individuals aged 18 or older and residents of the United States. By using our services, you affirm that you meet these eligibility requirements. Any breach of these Terms may result in termination of your access to our website and services.

Orders and Payments

By placing an order with Om Aura, you agree to provide accurate and complete information. We reserve the right to refuse or cancel orders for any reason, including but not limited to inaccuracies in pricing or product availability. Payment is required at the time of purchase, and we accept major credit cards and PayPal. Orders may be canceled without charge within 1 day of purchase or before they have been shipped. Once an order has shipped, cancellations are no longer possible. For returns and exchanges, please see our Returns and Refunds section below.

Shipping and Delivery

We currently ship within the United States only. Standard processing and delivery times are 5-7 business days, with expedited options available for delivery within 3-5 business days. We do not guarantee exact delivery dates, as they may vary based on carrier availability and other factors beyond our control.

Returns and Refunds

We accept returns for manufacturer defects within 7 days of delivery, free of charge. Please email us for return shipping code. For non-defective products, returns and exchanges are accepted within 7 days, provided items are unused and in their original packaging. Exchanges are subject to inventory availability and are not guaranteed. Customers are responsible for return shipping costs for non-defective items. Refunds will be processed to the original payment method once the returned item is received and inspected.

Intellectual Property

All content on the Om Aura website, including but not limited to product designs, images, text, and graphics, is the exclusive property of Om Aura LLC and is protected by copyright and other intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.

Prohibited Uses

You agree not to use our website for any unlawful purposes, including but not limited to reselling products, scraping data, reverse-engineering the website, or engaging in any activity that infringes on our intellectual property rights or disrupts the functionality of our website.

Privacy and Data Collection

By using our website, you consent to the collection of your personal information, including your name, email, shipping address, and payment details, for the purpose of processing your order. Your data may be shared with trusted third-party services, including Shopify, for order fulfillment and payment processing. For more information, please refer to our Privacy Policy.

Disclaimer of Liability

Om Aura LLC is not liable for any errors, inaccuracies, or interruptions on the website or for any damages resulting from the improper use of our products. Our liability is limited to the maximum extent permitted by law, and we are not responsible for delays, defects, or damages caused by third-party services or unforeseen circumstances.

Dispute Resolution

In the event of a dispute, you agree to resolve the matter through mediation or binding arbitration, as governed by the laws of the State of New York. Disputes must be resolved individually, and class actions are not permitted.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting to our website. It is your responsibility to review these Terms regularly. Your continued use of our services constitutes your acceptance of any updates or changes.

By using our website or purchasing from Om Aura, you acknowledge and agree to these Terms. If you have any questions, please contact us at OmAuracrystal@gmail.com.